Stop Losing Sales to Broken Links!

Frequently asked questions

How does NotFoundBot work to prevent lost sales on my Shopify store?

NotFoundBot operates seamlessly to mitigate the impact of broken links on your Shopify store, ensuring that potential lost sales are recovered effectively. By employing real-time analysis, NotFoundBot discerns the intended destination of visitors who encounter a 404 error. This error could occur for various reasons, such as clicking on a link from external sites, emails, social media platforms, or even due to typos in the URL. Upon detecting such incidents, NotFoundBot swiftly redirects the visitor to the correct page or a relevant product, often so smoothly that the visitor remains unaware of the initial error. This immediate and intelligent redirection process helps maintain a seamless shopping experience, significantly reducing the chance of losing customers due to navigational issues.

What are the main features of NotFoundBot, and how do they benefit my ecommerce store?

NotFoundBot is designed to enhance your ecommerce store's user experience by addressing and mitigating the impact of broken links (404 errors). Its comprehensive suite of features not only prevents potential lost sales but also provides valuable insights into your site's usability. Here's how each main feature benefits your store:

404 Analytics: NotFoundBot meticulously tracks and records every instance a visitor encounters a 404 error on your site. This feature offers crucial analytics, including the frequency of 404 errors, identification of the most common broken links, and more. These insights allow you to understand where your site might be losing traffic and take corrective action to improve the overall user experience.

Auto-Redirects: This functionality is a game-changer for maintaining seamless navigation on your site. When NotFoundBot identifies a visitor landing on a 404 page, it immediately redirects them to the correct or intended page, assuming their intent can be confidently determined. This process is so smooth that visitors often don't realize a redirection has occurred, ensuring they stay engaged and reducing bounce rates.

Assisted Redirects: For instances where the visitor's intent isn't immediately clear, NotFoundBot steps in with assisted redirects. This system intelligently suggests related content or products that the visitor might be interested in, based on the context of their original request. Moreover, visitors have the option to interact with an AI-powered chatbot for further assistance, asking questions and receiving guidance to find precisely what they're looking for.

Overall, NotFoundBot's features work in tandem to turn potentially frustrating dead-ends into opportunities for engagement and conversion, ensuring that your ecommerce store retains more visitors and converts accidental detours into meaningful interactions.

Is NotFoundBot available for platforms other than Shopify, and if not, are there plans for expansion?

Currently, NotFoundBot is exclusively integrated with Shopify, offering its robust suite of error management and redirection tools to Shopify store owners. While we are dedicated to Shopify at present, we're excited about the prospect of expanding our services to accommodate additional platforms in the near future. To stay updated on when NotFoundBot will become available for the platform you use, we invite you to fill out this form . By doing so, you'll be among the first to know when we extend our support, ensuring you don't miss out on leveraging NotFoundBot to enhance your ecommerce site's user experience and sales recovery strategies.

How does NotFoundBot's pricing structure work, and what plans are available?

NotFoundBot offers a tailored pricing structure designed to accommodate ecommerce stores of every scale, with three distinct plans ensuring you can find the perfect fit for your needs.

Free Forever Plan: Ideal for startups and small websites, this plan offers essential 404 tracking capabilities, enabling you to identify and analyze broken links your visitors encounter. It is free for any store of any size to use.

For websites with up to 1,500 monthly visitors, NotFoundBot goes a step further by including both auto-redirects and assisted redirects at no cost. This plan is a great starting point for businesses looking to enhance their visitor experience without incurring additional expenses.

Growth Plan: Crafted for ecommerce stores looking to scale, the Growth Plan adapts to your site's traffic levels with pricing based on monthly visitor sessions. This plan encompasses comprehensive 404 error analytics, ensuring you're equipped with the insights needed to optimize your site's navigation. Additionally, it includes both visitor auto-redirect and assisted redirect features, facilitating a smoother journey for your customers and potentially increasing conversion rates.

Enterprise Plan: For large-scale operations with traffic exceeding 1 million visitors per month, NotFoundBot provides the Enterprise Plan. This bespoke solution is tailored to meet the unique demands of high-traffic sites, offering custom pricing to match your specific needs. The Enterprise Plan ensures that even the most visited ecommerce platforms can benefit from NotFoundBot's full suite of error management and redirection tools, backed by dedicated support.

Each plan is designed to offer valuable features that help reduce the impact of 404 errors, improve visitor retention, and enhance overall site performance, ensuring there's a NotFoundBot solution that aligns with your ecommerce store's growth trajectory and traffic volume.

What support options are available if I need help with NotFoundBot?

At NotFoundBot, we are committed to delivering exceptional support to ensure your experience with our service is seamless and effective. We take pride in offering world-class assistance tailored to your needs, with multiple channels designed to help you find solutions swiftly and efficiently.

Support Center: Our user-friendly support center is your go-to resource for self-service help. It houses a comprehensive collection of articles, guides, and FAQs designed to address common questions and provide detailed instructions on maximizing NotFoundBot's benefits for your ecommerce store. Whether you're looking for installation guidance, feature explanations, or troubleshooting tips, our support center is available 24/7 to assist you.

Direct Email Support: For personalized assistance or inquiries that require specific attention, you can reach out to us via email. Our dedicated support team (our founders) is on standby to provide you with the detailed support you may need, ensuring your questions are answered promptly. We strive to respond to all email inquiries swiftly, so you can continue enhancing your site's visitor experience without delay.

We understand the importance of reliable support in managing your ecommerce platform, and we are here to ensure that every interaction with NotFoundBot adds value to your business. Our commitment to excellence in support reflects our overall dedication to your success.